File a support ticket

Personal Information

Ticket Details

Drone Details

Incident Details

User can share the link of the crash operation report from XAG One APP.

Here is how you can share the operational report:

Need further detailed instruction? Checkout video tutorial here.

(at least 50 words)

Help us diagnose the incident

In order for support engineer to remotely diagnose the cause of the incident, we would require your help to capture and collect as much information as possible. So that we can recreate the incident scene and understand what happened; furthermore, we trace down either the system/hardware failure or human error. Without complete data required here, we will NOT be able to provide warranty coverage due to a lack of data to determine the incident's cause.

Step 1

Take a 360-degree landscape image or video of where the incident occurred.

  • where is it?
  • what the field looks like? any terrains or hills?
  • what are the obstacles?
  • what exactly did drone fly into?

Step 2

Take photos of the drones from all six perspectives:

front, left, right, back, top and bottom.

Step 3

Take photos or video of the surranding environment on where the incident occurred.

Step 4

Upload Log to XAG

Check the how-to video tutorial here to upload your flight log.

Step 5

Get offline flight log files

If you have trouble powering the drone to upload the flight log to the XAG cloud, then please connect a USB cable to the computer and download the flight log from the drone while the drone is on.

1. Connect a USB cable to the Type-C port on #102 Terrain Radar line from the flight controller.

Copy all files in the flight control drive and upload them into the ticket.

Step 6

Submit